QQ Security Center

What's an Appeal?

1. You can appeal as a last resort to recover forgotten credentials.
2. You'll need to provide as many as possible personal details,our team will carefully examine your case and decide.
3. Within 24 hours you'll receive an answer. If positive, you'll be able to change all your credentials.



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Help

What do I need to appeal?
1) Verify your contact email address.
2) Follow the on-screen instructions and fill in the required information.
3) Add service@tencent.com to your mailbox safe senders list.

How can I ensure a successful appeal?
1) Make sure you fill in as much information as possible, even if you're not 100% sure about its accuracy.
2) Use real information: historical data like your previous passwords or your login locations.